| Q: How long will it take to get your supporting response? |
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| A : we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately. |
| Q: How can I get the free trial version of the software? |
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| A : we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately. |
| Q: How to install and uninstall the software? |
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A : To install the software : Find the installation program you have downloaded from http://www.iwellsoft.com in your PC by double click, and then run it.Follow the instructions on the installation wizard to finish the installation. It will automatically show a shortcut on Windows screen after installation, or you can click [Start] -> [Program], and the software will be shown after installation, which indicates a successful installation.
To uninstall the software : You must exit the software before attempting to uninstall it. Use the Add/Remove Programs icon in Windows Control Panel (usually it can be reached via Start menu -> Settings). Please refer to Windows Help for details. |
| Q: How to purchase your product and how long will I receive the license code after I complete the purchase? |
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| A : Find the product you need on our website. Click "Buy Now" button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase.
Note: Please provide valid Email address when you fill the order form. Please keep registration information of the software you received well for further use. |
| Q : Why I didn’t receive the license code for several hours after my purchase? |
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A :There are several possible reasons:
1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.
2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
3. You provided invalid Email address when you ordered the software.
If you are under one of the last two situations, please contact our Sales Team at sale@iwellsoft.com to get assistance. |
| Q: If I want a CD-ROM of the software, what should I do? |
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| A :You have to place your order via Regnow platform. When you order our product, you can check the option "Add a CD-ROM". You need to pay an extra fee $12.95 for each CD-ROM. If you live in the US, you are supposed to receive the CD within a week. If not, you are supposed to get it within one month. If you have any questions regarding CD-ROM, please contact our agent Regnow at orders@regnow.com to get quick assistance. |
| Q: How to register my software? |
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| A :After you purchase the software successfully, you will receive registration information via Email within one business day. Download the software you bought from our site and run it. Click "Buy Now " button and show the buy and register form. enter your name and license code in the corresponding box to finish the registration.
Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it. |
| Q: I lost my license code, can you send it again? |
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| A :Sure. Please write to us at sale@iwellsoft.com, and please enclose your order related information (such as Order ID, E-mail address etc.) which will enable us to find your order in our database in time. |
| Q: Do I need to re-register after I re-install the software? |
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| A :Yes. You need to re-register after you re-install the software. |
| Q: How to fix the "File read error,please check your files or install a new codec" error? |
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| A :You need to download the lastest codec from here. then install the codec. |
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